Since 1977, the owner of Fire ‘n’ Ice Heating & Cooling, Inc. – Jim Michalek – has strived to make customer comfort his company’s success. Michalek’s dream to build a reputable business began out of his own garage – with one truck and his wife to answer calls at their home. Through his round-the-clock dedication and perseverance, Michalek’s original company – Charm Heating & Cooling – enjoyed continued growth over the 80’s & 90’s. Then, in 1997, he joined forces with Harvey’s Heating & A/C – and their merger resulted in Fire ‘n’ Ice. Michalek is now proud to be the largest Carrier Factory Authorized Dealer in Chicago’s western suburbs.
Michalek says a lot of his success is due to good ol’- fashioned word of mouth. “You can’t beat a happy and satisfied customer who recommends you to their family, friends, and neighbors. A lot of our growth resulted from our reputation for providing quality service and installations at affordable prices.” Those important traits also helped Fire ‘n’ Ice in receiving Carrier’s President’s Award for three consecutive years. The annual award is presented only to those Carrier dealers that consistently show the highest levels of customer satisfaction, technical excellence, business efficiency, and sales growth. Michalek also credits the Carrier Corporation for his success. Since he first started tinkering with Carrier products in the 60’s – to being recognized as a Charter Leadership Dealer in 1991 – to a current Factory Authorized Dealer and multi-year Presidential Award recipient – Michalek has always stuck with selling the best.
Over the years, family has also been important in the development of the company. Michalek’s sons and daughter currently help with all aspects of the business. “Although at times we have our family moments, it ultimately is a blessing to have my children’s support”, says Michalek. “I was able to build this business as they grew up, and now their dedication as adults will ensure my dream continues into the future.”