We have used Fire 'n' Ice for many years with excellent results and highly recommend their company - Five Stars without any doubt. They're experts in heating and cooling and offer the best equipment at competitive prices. Plus, they are very nice people that take pride in their company and products. This past weekend the blower on our 17-year-old Carrier Furnace finally malfunctioned. Fire 'n' Ice immediately came over to assess the issue and schedule a new furnace upgrade unit. The work was done quickly and professionally, reasonably priced, and an American made Carrier Furnace is what we have been using for many years. You can trust this company to provide the best equipment for the task, do the work correctly, and be there for you in the future.
~ Thomas, Downers Grove – 1/17/18
Our furnace died in the middle of a cold, winter night! With a 4 week old newborn, not having heat wasn’t an option for us. Thankfully, they came out early that morning and took care of us. Our new furnace was up and running by dinner time! Would recommend this company to anyone!
~ Amanda, Lisle – 1/15/18
We had an emergency with our furnace today. They were extremely responsive. Most importantly, they had the part on hand that another vendor said was hard to find. Special thanks to Kris, our tech. He was smart, courteous and worked efficiently.
~ Kat, Downers Grove – 1/13/18
A new furnace was needed after 28 years. Jim was very helpful making sure I got the correct furnace for my home and family. Kris installed it the very next day and was great at explaining how everything works. The furnace area was nicely cleaned up after installation. It was an all-around positive experience.
~ Jim, Clarendon Hills – 1/9/18
Thank you Fire 'n' Ice for your fantastic service. Heat went out late New Year's Eve, 2017 and called at 9:00 a.m. on 1/1/2018 when I awoke to 55 degrees in the house at 3:00 a.m. Kris was out at around 1:00 p.m. after already servicing many others. He got the heat going but as suspected I needed a new furnace. Got a call with a quote that evening from Jim, Jr., for everything new. My furnace was 17 plus years old so no surprise and they had recommended this a year ago. Well, Kris was at my house about 7:45 and by 3:00 o'clock or so house was warming up quickly and I can't thank everyone enough for the service I received. I am not surprised at the great service. Have used Fire "n" Ice for years. Thank you so much.
~ Rocki, Willow Springs – 1/3/18
Professional and on time. Did exactly what they said they would do. Knowledgeable and helpful.
~ Clay, Naperville – 12/26/17
After 20 years of service, our latest clean and check for our furnace indicated it was time for a replacement. We decided to examine Fire 'n' Ice since we knew Jim Jr. as well as seeing all the positive reviews. Jim Jr. came out during a time that was convenient, took measurements and was able to provide a proposal with options including explanation of features contained in product brochures. In addition we discussed what returns we could realistically expect with upgrading to more efficient equipment. Jim Jr. not only provided a quote prior to leaving my house, but followed it up in writing the next morning. The installers, Kris and Joe, were on time, performed a clean dismantle of the old equipment and performed a quality installation. After installing, they walked through the system operation, including advising of regular maintenance. They will take it upon themselves to reach out to us to schedule a visit in the spring to perform the final steps in getting our a/c ready for use. I found both gentlemen to be professional and courteous. Appreciated that Jim Jr. came out for a visit to check if everything was fine and was willing to file for the rebates on our behalf. Overall our experience was pleasant and would highly recommend Fire ‘n’ Ice.
~ David, Aurora – 12/7/17
Extremely professional and transparent on their fees. Would recommend to anyone!
~ Tony, Downers Grove – 11/22/17
Personnel from Fire 'N' Ice were professional, courteous and friendly. They laid tarps in all the areas they used and kept the space clean, and wore covers on their shoes for extra protection. They explained all the equipment and answered all my questions. I was pleased with their performance and would definitely recommend them to others.
~ Richard, Naperville – 11/10/17
New furnace installation November 2017. This is the first time we worked with Fire N Ice for our HVAC needs. We started with a professional estimate from Jim. He determined the proper sizing of the new furnace by measuring the room sizes in our home and assessing the ductwork. We completed installation about a week later. We installed a Carrier furnace, Carrier Cor WiFi thermostat and humidifier. We have the option to control our house heating and cooling from our smartphone, or we can just control from wall using Cor thermostat. The installation takes about a day. Our technician was very knowledgeable and explained how to work the new system to us. We will use this company again for annual cleanings of the AC and furnace.
~ Theresa, Darien – 11/2/17
Fire 'n Ice was very easy to work with. From the original call, service tech, salesman and installer they were professional, knowledgeable and courteous. Very clear they know what they were talking about. Took great care to keep the area clean and straightened after installation. No complaints. Would definitely recommend their services.
~ Petra, Aurora - 10/12/17
Have been using Fire n Ice for a few years for routine checks. Good service at reasonable prices, or at least not above the usual rate. We switched to Fire n Ice a few years ago when our previous company, (business name intentionally omitted), apparently messed up something in a routine cleaning visit. They then told us they would not perform warranty work or resolve the resulting system errors on our new Carrier system unless we replaced the A/C unit and made other upgrades totaling over $10,000. I figured it was shenanigans, especially since the warranty issue was supposedly with the blower in the furnace. Sure enough, I called Fire N Ice for a second opinion and they came out, did a diagnostic and changed a simple controller setting that was causing all the errors. Aside from filter replacement notices, I haven't had a single error in three years. I have had only one other issue a couple years ago. The original problem, a knocking noise claimed to be a faulty "blower wheel" by the previous service, happened once more. Fire 'n Ice found the actual issue on a routine cleaning. A loose screw! They tightened everything and it hasn't happened since. Watch out for the other guys and get a second opinion from Fire N Ice if it sounds fishy!
~ Darren, Naperville – 9/25/16
I highly recommend Fire N Ice. I contacted multiple companies for quotes to replace 30+ year old furnace and air conditioner - I selected Fire N Ice. My experience from start (Jim jr. sales call and follow-up Q&A) to finish (equipment installation) was excellent. I am very pleased with installation workmanship. Installers (Kris and Joe) were personable, left a clean job site, explained system operation and advised regular maintenance.
~ David, Lisle - 9/23/17
Our air conditioner went out during the hottest week this summer. I have two small kids and was freaking out a little. I called Fire N Ice based on a recommendation and I am so glad I did. They were so nice over the phone! My husband and I knew the whole thing needed to be replaced, but they did an assessment first to see if it was fixable. When we dealt with the sales rep, Jim, he was a very honest individual. He went through all of our options and even let us know which one he bought for his house. We just had a wonderful experience and recommend Fire N Ice to everyone! Give them a call! They had great customer service and you won't be disappointed.
~ Shari, Westmont – 8/25/17
… just wanted to drop you a note and let you know what a great job I thought the guys did on installing the furnace and air conditioner. The guys exhibited a great deal of professionalism, a high level of skill and were very knowledgeable. As a result I am feeling really good about the overall system and the decisions we made.
~ Cynthia, Downers Grove – 8/22/17
Called them about my HVAC not functioning very well and was able to get same day service technician to come out and take a look. The receptionist was very upfront about the cost and the technician gave me a good diagnosis of the issue without trying to sell me a whole new unit. Very personable and reasonable pricing. Very satisfied with them.
~ Vanessa, Darien – 7/21/17
Nothing is more important to a homeowner than finding a great company to provide service and repair to critical functions of your house (HVAC, plumbing, electrical, etc.), and I can say that Fire ‘n’ Ice is a fantastic company for all your HVAC needs. I’ve used a few different HVAC companies in the past with mixed results, but I have to say Fire ‘n’ Ice has been the best by far. They were incredible professional when installing a new HVAC system for us, and they have been wonderful with all of our maintenance needs. I highly recommend them.
~ Kurt, Downers Grove – 7/20/17
A+ service! Very responsive, professional, and honest. I highly recommend Fire ‘n’ Ice Heating & Cooling, Inc. for any HVAC needs.
~ Nikon, Bolingbrook – 6/20/17
Fire ‘n’ Ice was a great company to work with! Professional from start to finish. As usual, my furnace problem was not a usual problem, but they figured it out and serviced it quickly, and I have not had any problems since! I highly recommend.
~ Joy, Naperville – 6/9/17
Superb company to deal with. Good TECH’S! This company is professional and trustworthy. Great prices, quality service. I had to get a new air conditioner and furnace. When I called them they sent out a tech the same day. Very fast service. I am very satisfied with the new A/C and Furnace we just bought. Thanks guy’s great company would recommend this company to anyone in need of a new A/C or Furnace to give them a call.
~ Stacy, Westmont – 6/8/17
Our furnace of over 30 years was finally going so I called Fire ‘n’ Ice. Kris came out the next day and cleaned it, but we knew it was time so he called Jim Jr. who came out the same day to discuss a new furnace. Jim was very informative and didn’t do the pushy sales pitch. Kris came out the next day and took the old furnace out and replaced it with the new one. He was very professional and cleaned everything… when he was done he explained everything about the furnace. So happy I chose them and I would definitely refer anyone looking for service.
~ Diane, Bolingbrook – 2/6/17
Fire ‘n’ Ice was great to work with (when) I needed a new furnace and air conditioner. Jim Jr. came to the house very knowledgeable on different products available, no hard sell. The 2 installers Kris and Joe came out very professional, did an outstanding job. The finished result was a perfectly installed furnace and air conditioner. Old furnace and all debris removed very neat. I would recommend Fire ‘n’ Ice.
~ Ron, Lisle – 1/28/17
After moving into an older home, we were dismayed to learn our HVAC was on borrowed time. Therefore, we started the process of looking for a company we could trust to install a new HVAC. During our search process, we interviewed 4 companies. We ultimately picked Fire ‘N Ice and are very glad we did!
One of my co-workers recommended Fire ‘N Ice because he used them when he needed to replace his HVAC and said their service was exceptional. I couldn’t agree more!
Jim Jr. came to our house, reviewed our needs, and walked us through our options. He listened to us and helped us find the right HVAC for our needs and budget. When Jim Jr. inspected our units, he noticed the tag showing that Fire ‘N Ice actually installed our original A/C in 1999! It was comforting to know their original unit was still chugging along.
After doing our research, we decided to wait until our HVAC actually broke before replacing it. However, when the technician from Fire ‘N Ice came to do a Clean & Check appointment, he explained the different parts that were likely to break by the end of the winter on our 18 year old model. Therefore, we decided to bite the bullet and buy the new HVAC. Jim Jr. waived the Clean & Check fee for us and helped us schedule our HVAC install for 3 days later in order to qualify for the year-end tax credits.
Another thing I love about Fire ‘N Ice is they file all of the warranty and rebate paperwork for you. You don’t have to lift a finger. This is a differentiating factor. Many of the companies we spoke with said we were responsible for filing this paperwork. It was great having Fire ‘N Ice handle this hassle for us!
The installation experts were great. They were kind, courteous, and knowledgeable. They put the new units in in less than 8 hours and made sure I didn’t have any questions before they left. They also cleaned up the area and laid protective covers on my floors.
Buying a new HVAC isn’t fun or sexy. It can be overwhelming. If you are like me and looking for a sign that you have found the right company to trust for the job, here is your sign. I would whole heartedly recommend Fire ‘N Ice!
~ Lyndy, Woodridge – 1/5/17
My wife and I have been with Fire n Ice since we built our house 20 years ago. We recommend them highly. They are very professional and knowledgeable about what they do. We have been very satisfied with their service.
~ Diana, Hinsdale – 12/30/16
Fire ‘n’ Ice always does a great job! They are always prompt and polite. Thanks to Kent who keeps my furnace and air conditioner in top condition!
~ Sue, Darien – 12/16/16
Very good service and installation. Jim Jr., helped with selection/installation/rebates, etc. Job well done. Thanks guys!
~ Paul M, Downers Grove – 9/6/16
Absolutely LOVED these guys! Very honest with the type of work that was needed and all possible solutions and even financing options available to me if needed. NEVER pushy and did a great job doing exactly what we asked and what was best for us to fix another company’s mistakes. Product line was excellent and fitted for exactly what our home needs. Would recommend them to anyone needing HVAC work.
~ Dan, Plainfield – 8/31/16
I used Fire and Ice services last week for the first time and would highly recommend them to anyone in need of air conditioning services. The entire process from the placement of the first call, to the review of the services needed, the installation, the follow up and all the helpful recommendations along the way, was phenomenal. They knew what type of rebates I would qualify for and processed those for me as well. Very professional and efficient, great customer service. Thank you for the Guardian Air recommendation as well – my house feels and smells fresh and clean!
~ Zheni, Downers Grove – 8/7/16
Thanks to everyone at Fire ‘n’ Ice for taking such good care of us when our compressor went out on our A/C. We were hot and sweaty and you all went above and beyond the call of duty to get us up and running again. You even dealt with the company to honor the warranty.
~ Cindy, Westmont – 7/15/16
We had Fire ‘N’ Ice come out for an estimate on a new furnace and air conditioner. Not only was their work performed in a professional manner but they also did a great job with follow-up and fielding any additional questions that we had. I would highly recommend their services.
~ Aaron, Aurora – 6/29/16
This company is amazing! Jim Jr came out to give me a quote on 2 new air conditioners and it was so easy! He was very honest in recommending what he thought I needed and definitely did not try to sell me more! I’ve trusted Fire n Ice for years! They’re a pleasure to do business with!
~ Michelle, Downers Grove – 6/14/16
I was extremely happy with the service provided by Fire ‘n’ Ice. I needed to replace a 30 year old AC and furnace. I had 4 companies come out and take a look at what was in place to provide estimates. Of the four that came out, Jim Jr. was the only one to really dig into the setup of the furnace and take proper measurements. The other 3 guys talked to me then took a brief look and the AC & furnace and then said they’d send a quote (which they all did). After Jim Jr. finished looking at everything, he sat down with brochures and explained the pros and cons of each of the options and what I would be getting by upgrading units so I could make an educated decision on what made the most sense cost wise as well as what would be best long term. He was able to provide a quote before even leaving my house. They were very competitively priced with the other guys that sent the quotes.
After making my choice, it only took a few e-mails to get everything setup for the install date. They were on-time, friendly and explained some things they ran into along the way. They finished up the install on everything in less than a full day. They also had all the paperwork for the rebates, which they handle submitting for you. At the end, they walked me through the units, how to troubleshoot and do maintenance, and what to do if there were issues in the future. They even offered to help move my washing machine back in the laundry room after I moved it out to make room for the furnace install.
At the end of the day, they were upfront with their recommendations, showed up on-time and did a good job with the install, did not exceed the price I was quoted, and made the extra effort to explain the units I had just purchased and help move my appliances back to their original location.
I wouldn’t hesitate to recommend them for any new installs or maintenance and plan to use them going forward.
~ Mike, Lisle – 5/27/16
From the initial call to the completion of the installation, this was a very positive experience. When their salesman, Jim first came out, he did a complete analysis of our home. He asked us about concerns we had with our existing system. He spent over an hour and a half at our home. He explained all the different equipment options and their unique benefits. The next day he provided us three detailed proposals for the different options. He helped us decide on the best option based on our concerns with our current system. The best news was their price was competitive with the other bids we received. The other two companies we received proposals from spent at most a 20 minutes at our home. Neither of them performed a detailed analysis of our home like Jim did.
The installation was scheduled at a time that was at our convenience. Mike from their office communicated with us to confirm the installation date and time. Their installation team (Kris and Dan) arrived right on time. Since I am retired, I was able to view the entire process. They laid down drop cloths to protect our hardwood floors and carpeting. They answered all of my questions during the installation. They explained the operation of the new system and thermostat at the end of the day. I feel like I received a HVAC crash course as a result. They did an outstanding job. We have had an opportunity to run the heat and the AC. The new system solved all the issues we had with our old system.
Their office took care of registering all of the equipment for warranty purposes and provided me the confirmation documentation from Carrier. They also took care of filing all rebate paperwork. We could not be more pleased with this company. This by far was the most positive experience we have ever had with any contractor performing work in our home.
~ Paul, Burr Ridge – 5/9/16
Just wanted to say thanks to you (Jim Jr.) and the guys. Kris and his partner did a very clean install. They were very professional the whole time they were here. I appreciated that they took the time to show me the features of the new furnace and the programmable thermostat. Glad my dad referred me to your company. Thanks again.
~ Chris, Aurora – 10/28/15
I couldn’t be happier with Fire ‘n’ Ice Heating & Cooling, Inc.! Our AC failed and after a very thorough service call it was determined that our compressor had indeed failed. Their sales staff was very knowledgeable of their lines and did a thorough walk through of our existing system and ductwork and was able to find us the perfect fit for an AC unit and furnace (which was giving us fits last winter), as well as recommend changes in our duct work. I was very happy with the pricing. Their install staff was very professional and courteous. The quality of work was superb. Our house is so much more comfortable now. If you’re in the area and need HVAC work done, you’d be foolish not to call them. They’re the best!
~ Cory, Plainfield – 8/26/15
Thanks to Fire ‘n’ Ice Heating & Cooling for rebating the cost of past repairs toward the purchase of a new A/C unit. And special thanks to salesman Jim Michalek, Jr. who came instantly when we learned from the repairman that our current A/C unit was to be very expensive to repair. In came Jim, Jr. and on Thursday we will have a new unit installed. Fire ‘n’ Ice ALWAYS comes through for us! Thanks; thanks; thanks!
~ Roberta, Darien – 7/1/15
We called at 9 am and before 2 pm our furnace was warming the house again. Thanks to Dan for being quick, courteous, and knowledgeable!
~ Karen, Downers Grove – 2/28/15
15 year old furnace was arcing, making screeching and static noises and not putting out enough heat. called Fire and Ice and DJ came out within 6 hours from initial call. He diagnosed the problem as we needed a new inductor motor, to the tune of 900.00 but he did not want us to throw good money after bad and suggested Jim Jr come and give estimate on new furnace. He was here at 7:30 AM the next day and it was determined that the smartest thing to do was get a new furnace. To save money on labor we also contracted for a new water heater. Chris and Dan did the installation the next day. From 8am to 3pm . They did a wonderful job. Efficient, clean, respectful of my home, No extra charges last minute, friendly and very patient with me as they explained what they did and how to use the equipment. We could not have been happier with the service. Thank you.
~ Veronica, Downers Grove – 1/18/15
I had selected Fire ‘n’ Ice to replace our 25 year old HVAC system in November 2014, after having received a few competitive bids and doing research on equipment and respective contractors. I was confident in the installation team’s skill from beginning to end of install. They were also responsive to the questions and clarifications I had, leading to, and during the install. We have been very satisfied with installation, and the new Infinity Carrier system’s performance. Based on my experience, I would go with Fire ‘N’ Ice again.
~ Bob, Lemont – 12/7/14
We’ve been using Fire ‘n’ Ice for many years and had them install our furnace in Downers Grove in 2000.
Previously working fine, our furnace shut down unexpectedly at 11:30pm during the cold weather last week. After checking the thermostat and trying to restart the furnace, I called the 24 hour Fire ‘n’ Ice number to ask for a morning service call and the representative said that they would call at 7:30am, which they did. I was surprised that they scheduled an immediate appointment and arrived promptly at 8:30am.
The service technician, Tom, who is undoubtedly quite experienced in HVAC, found the problem immediately, replacing two worn parts and the furnace started right away. Tom was very thorough, fully explaining the operation of the furnace so I would have a better understanding of what to look for in an emergency situation and when to schedule the next maintenance.
Finally, we were given a discount for the service and an assurance that if we had any further concerns to give them a call. I feel comfortable about using this company and believe that they do good work. I highly-recommend Fire n Ice for both installation and service.
~ Tom, Downers Grove – 11/23/14
From initial phone call to job completion these guys did a fantastic job. We have rarely found contractors of any kind that have as much pride in what they do as the crew from Fire N Ice.
Kris explained how everything worked. He and DJ are stand-outs. We called on Wednesday and they had Jim Michalek Jr. out the same day to give us an estimate and talk over the differences in the offered equipment. (Carrier). They were out by 7:30 AM the next morning to do the work. Their work was actually better than the original equipment installation done when the house was built. We were very happy to have the work done because we immediately had 90 degree plus, very humid days.
The cost will be less after several rebates, they even fill out the rebate forms and send them in! Outstanding!
~ Heidi, Carol Stream – 8/23/14
I LOVE this company and am so happy that I had them install my entire system when I bought my home. The warranty has been honored on two occasions. Fire ‘n’ Ice is always prompt, friendly, very pleasant to have in my home helping me. I always recommend them if I know anyone in need of HVAC assistance.
~ Laura, Downers Grove – 8/5/14
We had flooding in our basement, which ruined the furnace we had installed in January. Fire ‘n’ Ice gave Carrier a call on our behalf and helped reduce the replacement price significantly. Through the process, the Fire ‘n’ Ice rep was extremely understanding and helpful of our situation. We will remain loyal customers.
~ Angela, Western Springs – 7/15/14
Tom came out same day we called for service. He was very professional and explained the diagnostics step-by-step. Since our unit had ice build up, we suspected the cost for service was going to be hefty. Tom ran test for leaks and were glad to hear unit just needed refrigerant. After repair was complete, it only took 10 minutes before the condo unit was nice and cool.
~ Jose, Downers Grove – 6/23/14
We very recently bought a complete heating and air conditioning system from this dealer. They were very professional, courteous, and friendly to deal with. They patiently answered all our many questions, explained which system would best meet our needs. They then did a most prompt and careful installation under somewhat difficult circumstances, as our older home has a very narrow stairway to the basement where they had to work. They were always careful about not tracking dirt into the house and not damaging the walls of the stairway, a trick since they had to remove lots of heavy and awkward equipment and bring in the replacements. Overall, they were really great to deal with, and I would highly recommend them to anyone else.
~ Nancy, Downers Grove – 6/2/14
These guys are great! We were in the unfortunate position to have to replace two furnaces this year. After replacing the first one, there was no doubt that we were going with Fire N Ice again. Both times we got great rates/price. Jim Jr and Kris were a wealth of knowledge, friendly and very cautious of our home while bringing furnaces and materials in and out. Couldn’t be happier!
~ Christy, Lisle – 1/5/14
The overall experience with Fire ‘N’ Ice, Inc. was excellent. From the beginning of the process with their sales person (Jim) who came out to look at our existing equipment, to the price we were quoted, to the installation (Kris) of all the new equipment — we were and are very pleased. Their focus on customer service (starting with the office staff, to the sales person and installer) made the experience even better.
~ Brian, Aurora – 1/3/14
They come out twice a year to check our HVAC. They do a great job and I would highly recommend them.
~ Allison, Clarendon Hills – 11/15/13
Thank you for helping my mother, with the fast service in returning heat to her house. She was very pleased with the serviceman and how quick you responded.
~ Dolores, Willowbrook – 3/14/13
I will admit I do read all the horror stories working with Heating and Cooling companies, and have experienced a few of my own a while back, but given the fact that they were competitively priced, were able to do my job in less than 24 hours of request, were prompt and professional, I have nothing to complain about and was very pleased overall with the level and quality of service delivered. I would highly recommend!
~ Robert, Naperville – 2/5/13